How can we help?

On the login screen, tap Forgot password? and enter your email address. You'll receive a reset link within a few minutes. Check your junk folder if it doesn't arrive. If you still can't log in, email us at support@tradietax.app.

Email support@tradietax.app with the subject line "Delete my account". We will permanently delete your account and all associated data (receipts, images, profile) within 30 days. This action is irreversible.

Yes. Log in with the same email and password on any device and your receipts will sync automatically. Your data is stored in the cloud so nothing is lost if you switch phones.

Go to the Profile tab, tap Edit Profile, and update your trade type or income level. Your estimated refund will recalculate immediately.

After scanning, all fields are editable before you confirm. Just tap the field that's incorrect and type the right value. The AI does its best but isn't perfect — always check the total and GST before saving.

Hold your phone steady and make sure the receipt is flat and well-lit. Tap the screen to focus before tapping the shutter button. Avoid harsh shadows across the receipt. If the receipt is faded, try using the Upload PDF option if you have a digital copy.

Yes. On the Scan screen, tap Upload PDF to select a file from your phone. The AI will extract the same details as a camera scan. This works well for email receipts you've saved as PDFs.

We cover all the main categories tradies claim: Tools & Equipment, Vehicle & Travel, Work Clothing & PPE, Phone & Technology, Training & Licences, Union Fees, Home Office, and Sunscreen & Protective Items. Select "Other" for anything that doesn't fit — your accountant can sort the rest at tax time.

We take your total work-related expenses and multiply them by your tax rate based on what you earn. For example, $10,000 in expenses at a 32.5% tax rate = ~$3,250 back. It's a guide only — your actual refund depends on your full situation, so always confirm with a tax agent or accountant.

No. Tradie Tax helps you track and organise your work-related expenses throughout the year. The estimates are a guide to help you understand where you stand. When it comes to doing your tax return, we recommend using a registered tax agent or the ATO's myTax tool — the export is designed to make that handoff as easy as possible.

The app defaults to the current Australian financial year (1 July – 30 June). You can view and switch financial years from the Tax Tracker screen. Receipts are stored across multiple years so nothing gets lost.

The deduction is calculated on the total amount including GST, which is the standard approach for employees. If you're registered for GST and claim GST credits separately through your BAS, speak to your accountant about which figure to use — the app lets you edit the amount before confirming.

Go to the Export tab and tap Export PDF summary. This generates a clean, printable report with all your receipts organised by category, including totals and your estimated refund. You can share it via email, AirDrop, or any other method directly from your phone.

Tap Download spreadsheet for myTax on the Export screen. The file is organised by work expense type to match the deductions section in myTax. Open myTax, go to the deductions section, and enter the totals from each category.

Yes. On the Tax Tracker screen, tap any category to see its receipts. Swipe left on a receipt to reveal the Delete button. Your totals and refund estimate will update immediately.