How can we help?

On the login screen, tap Forgot password? and enter your email address. You'll receive a reset link within a few minutes. Check your junk folder if it doesn't arrive. If you still can't log in, email us at support@tradietax.app.

Email support@tradietax.app with the subject line "Delete my account". We will permanently delete your account and all associated data (receipts, images, profile) within 30 days. This action is irreversible.

Yes. Log in with the same email and password on any device and your receipts will sync automatically. Your data is stored in the cloud so nothing is lost if you switch phones.

Go to the Profile tab, tap Edit Profile, and update your trade type or income bracket. Your estimated refund will recalculate immediately using the updated tax rate.

After scanning, all fields are editable before you confirm. Just tap the field that's incorrect and type the right value. The AI does its best but isn't perfect — always check the total and GST before saving.

Hold your phone steady and make sure the receipt is flat and well-lit. Tap the screen to focus before tapping the shutter button. Avoid harsh shadows across the receipt. If the receipt is faded, try using the Upload PDF option if you have a digital copy.

Yes. On the Scan screen, tap Upload PDF to select a file from your phone. The AI will extract the same details as a camera scan. This works well for email receipts you've saved as PDFs.

We support all 8 main ATO deduction categories for tradies: Tools & Equipment (D5), Vehicle & Travel (D1/D2), Work Clothing & PPE (D3), Phone & Technology (D5), Training & Licences (D4), Union Fees (D15), Home Office (D5), and Sunscreen & Protective Items (D3). Select "Other" for anything that doesn't fit — you can clarify this with your accountant.

Your estimated refund = total deductible expenses × your marginal tax rate. For example, if you've logged $10,000 in deductions and your tax bracket is 32.5%, your estimate is $3,250. This is a guide only — your actual refund depends on your full tax return, PAYG withholding, and other income/offsets.

No. Tradie Tax helps you track and organise your work-related expenses throughout the year. The estimates are a guide to help you understand your position. For lodging your tax return, we recommend using a registered tax agent or myTax. The EOFY export is designed to hand off to your accountant easily.

The app defaults to the current Australian financial year (1 July – 30 June). You can view and switch financial years from the Tax Tracker screen. Receipts are stored across multiple years so nothing gets lost.

The deduction is calculated on the total amount including GST, which is the standard approach for employees. If you're registered for GST and claim GST credits separately through your BAS, speak to your accountant about which figure to use — the app lets you edit the amount before confirming.

Go to the Export tab and tap Export PDF summary. This generates a clean, printable report with all your receipts organised by ATO category, including totals and your estimated refund. You can share it via email, AirDrop, or any other method directly from your phone.

Tap Download CSV for myTax on the Export screen. The CSV is formatted with D-item codes matching myTax deduction fields (D1 Work-related car expenses, D3 Clothing, D4 Self-education, D5 Other work-related expenses, D15 Other deductions). Open myTax, navigate to the deductions section, and manually enter the totals from each column.

Yes. On the Tax Tracker screen, tap any category to see its receipts. Swipe left on a receipt to reveal the Delete button. Your totals and refund estimate will update immediately.